How can we help you?
You can always browse the topics below
to find what you are looking for.
General
What is Lightopia Brussels?
A multi-award-winning lantern and light festival that combines traditional handcraft lantern with modern design and technology such as a water show, 3D mapping and artistic installations to create an interactive and immersive experience.
Where does Lightopia Brussels take place?
Lightopia Brussels takes place at the Castle of Grand-Bigard.
Who is Lightopia Brussels suitable for?
For all ages and is to be enjoyed by everyone.
What are the opening and closing times and which dates is it open?
The lantern- and light festival is open from 18 November 2022 to 8 January 2023. Choose your date.
Gates open: 17:00 – 20:30 (last entry)
Event closes: 22:00Which days are off-peak and peak?
Off-peak days: Mondays to Thusdays
Peak days: weekends, holidays and Christmas period (very popular dates)Check here the opening days of the park.
This pricing for helping visitors to come to Lightopia during a cheaper period.
Trail
How Long does it take?
On average people spent 1,5 hours at the event. The walking route is approximately 2 km.
Is the Lightopia Brussels suitable for children?
The experience is suitable for children, but anyone under 16 must be accompanied by an adult. Tickets are free for children under 4 years old.
What should I wear?
It is an outdoor activity: please wear appropriate outdoor clothing and boots for the winter.
Can I smoke or vape during the experience?
Although it is an outdoor experience, we will ask you not to smoke on the grounds of the castle.
Are toilets available on site?
Toilets are available on site and are cleaned regularly. We will ask 0,50 EUR per toilet visit.
Can I bring bicycles to Lightopia Brussels?
No adult or children bicycles are allowed in the park.
Can I bring my dog?
Dogs are not allowed in the park.
Can we take pictures?
Yes, we recommend that you bring your camera.
What happens if it rains?
If it is raining but access can still be guaranteed to the experience, we invite you to bring an umbrella or a jacket suitable for the rain. It is an outdoor activity: please wear appropriate outdoor clothing and footwear for winter.
Food and drink
Where can I eat or drink?
In the greenhouse of the park, you will find our Twinkel Café. We offer streetfood, lots of mulled wine, hot chocolate, and other drinks.
How can I pay for food and drinks?
You can pay by cash, bancontact or credit card in The Twinkling Café of Lightopia Brussels
Is the Twinkling Café of Lightopia Brussels suitable for children?
Yes, The Twinkling Café is perfect for the whole family.
Can I bring my own food and drinks to Lightopia Brussels?
It is forbidden to consume your own drinks, alcohol or food during the visit. Experience a culinary surprise with our Twinkling Café.
I have questions regarding the Twinkling Café of Lightopia Brussels. Who can I contact?
Please contact info@lightopia.be.
Accessibility
Is the park accessible for wheelchair users?
The park is not accessible for wheelchair users, except for your own risks. The trails are muddy in this season. We recommend asking for a strong companion to assist you. There are cobblestones on the entrance bridge and here it is best to pull the wheelchair. Stairs in the park can always be avoided by the wheelchair user.
Do you offer a free ticket for a personal assistant of wheelchair users?
A wheelchair user purchasing a ticket may bring one essential carer companion free of charge. The companion may present himself at the entrance and receive a free access.
PLEASE NOTE: You do not need to purchase a ticket for the essential carer. If you do, we will not be able to refund you this ticket!
If you have further questions, please email info@lightopia.be.
Itinerary & Car park
How do I get to Lightopia Brussels?
Lightopia Brussels is accessible by car or public transport. Click here for more.
How do I get to the castle by public transport?
Lightopia Brussels is accessible by car and public transport. Click here for more information.
Is there a car park?
Car park of Hocké:
A. Gossetlaan 13 - 1702 Groot-Bijgaarden
Our parkingboys will guide you to the right place.You can buy your parking ticket on this page or on the spot for 5 EUR per car. The car park is only accessible on presentation of your parking ticket and for the entire visit.
Take advantage of our shuttle service that will bring you safely to the Lightopia Brussels Festival.
Is there a parking space for disabled visitors?
Yes, Lightopia Brussels is wheelchair and mobility scooter accessible. Disabled parking is available in the car park of Hocké.
A. Gossetlaan 13 - 1702 Groot-Bijgaarden
Our parkingboys will guide you to the right place.Take advantage of our shuttle service that will bring you safely to the Lightopia Brussels Festival.
Tickets
Where can I buy tickets?
You can buy tickets here or on the spot by cash, bancontact or credit card, if entrance tickets are still available.
If you purchase tickets locally, a supplement of 2.00 EUR per ticket will be charged.
Can I buy tickets on the spot?
Yes, you can buy tickets at the box office on the day IF the event is not sold out.
If you purchase tickets locally, a supplement of 2.00 EUR per ticket will be charged.
How much do tickets cost?
Please find our prices on our ticket page.
Do I need to book in advance?
To avoid disappointment please book your tickets in advance – popular dates sell out fast. It is possible to buy tickets at the box office on the visiting day, if the event is not sold out.
If you purchase tickets locally, a supplement of 2.00 EUR per ticket will be charged.
Is it necessary to print the tickets?
No, you can show the tickets on your smartphone.
Do I have to arrive at the time indicated on my ticket or do I have to arrive early?
Please arrive at the time indicated on your ticket. We still accept your entrance if you arrive late.
Can I change the date of my ticket?
The date of the entry ticket can only be exchanged upon presentation of the ticket at the cash desk on the day of your visit and upon payment of any price difference. Tickets are never refundable.
What is the refund policy?
In the unlikely event that we need to cancel Lightopia Brussels, you can transfer your ticket to a different date or receive a refund. We will inform everyone via email and our social media outlets as soon as possible. Always check your spam for any communication from us! Under any other circumstances Lightopia tickets are non-refundable.
How/when will I receive my tickets?
After payment, you will immediately receive the tickets in your mailbox. If you have not received them, please contact info@lightopia.be.
Please always check your spam.
I can’t find my tickets or have lost them, what should I do?
Upon completing your ticket purchase, you will receive a confirmation e-mail and your tickets.
You can also email us at info@lightopia.be, if you cannot find your tickets. Please make sure to include as much information as possible, such as the location, order number, name & email address used to book the tickets.
Please note: our customer service team can not respond to you instantly and usually require at least 24 hours to respond to any queries. Check your tickets at least 2 days before the event.
Do I receive a discount if I come with a group?
From 20 people, you get a 2 EUR discount per person on the normal price (off peak 18.50 EUR / peak 22.50 EUR). We recommend that you book your tickets online. Do you have more questions regarding group bookings, please contact info@lightopia.be.
Contact
Where do I write to for any partnership request?
Please contact info@lightopia.be .
Do you have a contact for influencers, media or press?
Please contact info@lightopia.be.
